Reference

Syarat dan Ketentuan vivaslot

When you open an account with vivaslot, you enter into a clear agreement about how your deposits work, how withdrawals are processed, and what happens if your account…

Account protectionWithdrawal clarityDeposit securityVerification steps
vivaslot Syarat dan Ketentuan vivaslot
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Contact us about your account or these terms

Live chat support Available 09:00 to 23:00 Jakarta time, seven days a week.
Email support Reach us at [email protected] for formal requests, term disputes, or account closure.
Account settings Review your deposit and withdrawal history, update your payment method, or download your transaction…
HOW WE PROTECT YOU

Security, data and your rights under these terms

Your data stays encrypted

All account information—name, payment details, login credentials—travels through encrypted channels. We never sell your data to third parties.

Cookies and tracking

We use cookies to keep you logged in and to recognise your device so you don't have to re-enter credentials.

Account verification process

Before your first withdrawal, we request a clear photo of your ID and a recent screenshot of your payment method.

Retention and deletion

We keep your transaction history, deposits and withdrawals for seven years for compliance.

Updating your terms rights

Changes to these terms are posted here at least 30 days before they take effect.

Dispute resolution

If you believe we've breached these terms, contact [email protected] with evidence. We'll investigate within 10 business days.

Frequently asked questions about vivaslot terms

Your deposit sits in your vivaslot wallet until you play games or make a withdrawal. Funds remain yours—there's no expiry date and no dormancy fee. When you're ready to cash out, request a withdrawal and we'll send it back to the same payment method (DANA, OVO, GoPay or QRIS) within 24 hours after verification.

Deposits become wallet credit and are non-refundable as cash under these terms. However, you can use that credit immediately to play, and any winnings from play are withdrawable once your account is verified. If you change your mind about playing, close your account and contact support to discuss options where local law permits.

You'll need a clear photo of your national ID (KTP, passport or equivalent) and a recent screenshot showing your payment method name and last four digits. Upload both to your account settings under 'Verification'. Most checks complete within 2-4 hours during business days; withdrawal requests are processed immediately after approval.

No—the terms apply to your account across all devices. Whether you log in via the vivaslot website on desktop or open the mobile browser, your account rules, deposit and withdrawal policies, and data protection remain identical. Cookies and session management work the same way on both.

Yes. Under these terms, your login is personal and non-transferable. Any activity on your account is your responsibility. If unauthorised access occurs, report it to support immediately and we'll investigate; however, sharing credentials is a breach of these terms and may result in account suspension.

We retain all deposits, withdrawals and account activity for seven years to comply with local financial regulations. You can download a full transaction statement from your account settings anytime, or request a formal record by emailing [email protected]. We'll provide it within 5 business days.

We notify all users of term changes at least 30 days before they take effect. You'll see a banner on login and an email notification. If you disagree with the changes, you can close your account penalty-free before the effective date. Continuing to use your account after the date means you've accepted the update.