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Your privacy matters on vivaslot

When you open an account with us, we collect only the information we need to verify your identity, process your withdrawals, and keep your account secure.

Account verification detailsPayment and withdrawal recordsSecurity and fraud preventionCookie and device tracking
vivaslot Your privacy matters on vivaslot
CONTACT AND REQUEST

How to request data access or changes

Email support Send a data access or deletion request to our support team at [email protected].
In-account settings Log in to your vivaslot account, open Settings, then Privacy and Data.
Live chat Our support team on the vivaslot lobby is available 24/7 to answer privacy questions.
DATA SECURITY INSIDE VIVASLOT

How we protect and manage your information

Encrypted storage

All personal data and payment details are stored in encrypted databases behind firewalls.

Withdrawal verification

When you request a withdrawal, we verify your identity again before sending funds back to your registered payment method.

Third-party access

We share data only with payment processors, anti-fraud providers and where local law requires it.

Cookie consent

When you first visit vivaslot, we ask your consent before loading non-essential cookies.

Data retention

We keep your account data and transaction records for seven years after your last activity, where local law permits.

Your rights

Depends on local law, you may have the right to access, correct, export or request deletion of your personal data.

Privacy questions answered

No. We do not sell or rent your personal information, play history or email to third parties. We share data only with payment processors to process your deposits and withdrawals, and with fraud-prevention services to protect your account. Your data stays with vivaslot.

Yes. Log into your account, go to Settings > Privacy and Data to download a copy of your stored information. Or email [email protected] with your account email to request a full data export. We respond within five business days.

We retain transaction records and your verification documents for seven years to comply with tax and fraud laws, where local law permits. Non-essential personal data is deleted within 30 days. You can request faster deletion via email, but some records must stay for legal reasons.

Your payment credentials never enter vivaslot servers. We use tokenised payment gateways so only your bank or wallet provider sees your account details. All communication is encrypted. Your balance and transaction history stay encrypted in our database.

No. vivaslot cookies work only on our domain. We use them to remember your lobby preferences, language setting and login session. We do not place tracking pixels on external sites. You can adjust cookie settings in your account at any time.

Email our support team at [email protected], use the live chat on the vivaslot lobby (available 24/7), or submit a request through your account Settings. We aim to respond to privacy questions within one business day. Depends on local law, you may also have rights to lodge a complaint with your local authority.

We record your approximate location (country or region) at login to detect unauthorised account access from unfamiliar areas. This helps us spot suspicious activity and protect your account. We do not use GPS or precise location data, and location records are deleted after 90 days.